> ## Documentation Index > Fetch the complete documentation index at: https://www.marqeta.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Retrieve dispute case > Retrieve a specific dispute case. GET/cases/\{token} Retrieve a specific dispute case. ## URL path parameters | Fields | Description | | - | - | | token string Required | The token of the dispute case to retrieve. **Allowable Values:** 36 char max | ## Query parameter | Fields | Description | | - | - | | expand string Optional | If the `regulation_type` field is set to `REG_E`, adds the `regulation_details` fields inside `dispute_details` in the response. For more information, see [The regulation\_details object](https://www.marqeta.com/docs/core-api/disputes-visa/dispute-cases-visa/list-dispute-cases-visa.md#_the_regulation_details_object). **Allowable Values:** `regulation_details` | ## Response body | Fields | Description | | - | - | | token string Returned | The unique identifier of the dispute case. **Allowable Values:** 36 char max | | type string Returned | The type of case. **Allowable Values:** `DISPUTE` | | memo string Returned | Free-form comments about the dispute. **Allowable Values:** 512 char max | | program\_short\_code string Returned | Indicates what program the case belongs to. **Allowable Values:** 10 char max | | user\_token string Returned | Token that identifies the user that made the original transaction. **Allowable Values:** 36 char max | | business\_token string Returned | The token of the business involved in the dispute case. **Allowable Values:** 36 char max | | state string Returned | Indicates the current case state. **Allowable Values:** `OPEN`, `OPEN_WITH_ACTION_REQUIRED`, `READY`, `CHARGEBACK_INITIATED`, `CLOSED` | | assignee string Returned | Indicates who is working on the case. This is updated by the case transition endpoint with reason code 22 and `ASSIGN` action. **Allowable Values:** 255 char max | | zendesk\_ticket\_id string Optional | ID for the Zendesk ticket. **Allowable Values:** 255 char max | | type\_change\_time datetime Optional | When the type was changed. **Allowable Values:** Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ | | dispute\_details object Returned | The details of the dispute case. **Allowable Values:** See [The dispute details response object](https://www.marqeta.com/docs/core-api/disputes-visa/dispute-cases-visa/list-dispute-cases-visa.md#_the_dispute_details_response_object). | | created\_time datetime Returned | The time when the dispute case was created. **Allowable Values:** Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ | | updated\_time datetime Returned | The time when the dispute case was last updated. **Allowable Values:** Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ | ```json JSON expandable lines wrap theme={null} { "count": 0, "start_index": 0, "end_index": 0, "is_more": true, "data": [ { "token": "string", "type": "DISPUTE", "memo": "string", "program_short_code": "string", "user_token": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "business_token": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "state": "OPEN", "assignee": "string", "dispute_details": { "original_transaction_token": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "original_transaction_type": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "dispute_amount": 0, "dispute_amount_change_reason": "MERCHANT_ISSUED_PARTIAL_REFUND", "currency_code": "string", "dispute_reason": "SERVICE_NOT_PROVIDED_MERCHANDISE_NOT_RECEIVED", "dispute_state": "INITIATED", "chargeback_token": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "network": "VISA", "network_case_number": "string", "acquirer_fee": 0, "associated_transaction_selection_required": true, "card_token": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "network_failure_response": "string", "processing_error_type_dispute_details": { "late_presentment_details": { "account_status": "ACCOUNT_CLOSED" }, "incorrect_transaction_code_details": { "how_is_transaction_code_incorrect": "CREDIT_INSTEAD_OF_REVERSAL_OR_ADJUSTMENT", "explain_why_the_credit_refund_was_processed_in_error": "string" }, "incorrect_currency_details": { "incorrect_currency_reason": "CURRENCY_DIFFERENCE", "what_was_the_correct_currency": 0, "certification_that_the_cardholder_did_not_agree_to_dynamic_currency_conversion_and_did_not_make_an_active_choice": "string" }, "incorrect_account_number_details": { "is_the_account_number_on_the_issuers_master_file": true, "does_the_account_number_on_the_receipt_match_the_cardholders_account_number_or_token": true }, "incorrect_transaction_amount_details": { "what_is_the_amount_on_the_cardholders_receipt": 0, "what_is_the_currency_on_the_cardholders_receipt": "string" } }, "consumer_dispute_type_dispute_details": { "service_not_provided_merchandise_not_received_details": { "detailed_description_of_what_was_purchased_and_explanation_of_the_dispute": "string", "expected_receipt_date": "2022-03-21", "expected_receipt_time": "2022-03-21", "did_cardholder_cancel_prior_to_the_expected_date": true, "cancellation_date": "2022-03-21", "cancellation_reason": "string", "did_cardholder_attempt_to_resolve_dispute_with_merchant": true, "is_attempt_to_resolve_prohibited_by_local_law_or_regulations": true, "provide_details_of_local_law_or_regulations": "string", "merchandise_or_services": "MERCHANDISE SERVICES", "was_merchandise_delivered_to_wrong_location": true, "address_of_agreed_location": "string", "did_cardholder_return_merchandise": true, "date_cardholder_returned_merchandise": "2022-03-21", "date_merchant_received_returned_merchandise": "2022-03-21", "did_cardholder_attempt_to_return_merchandise": true, "date_of_attempted_return": "2022-03-21", "explain_how_merchandise_was_returned": "string", "third_party_gift_card_indicator": true, "visa_commercial_card_virtual_account_indicator": true, "did_virtual_account_holder_suffer_financial_loss": true, "did_merchant_cancel_services": true, "date_merchant_cancelled_services": "2022-03-21", "explanation_dispute_prior_expected_delivery_date": "string" }, "cancelled_recurring_transaction_details": { "cancellation_date": "2022-03-21", "cancellation_reason": "string", "date_issuer_informed_merchant_of_account_closure": "2022-03-21" }, "not_as_described_or_defective_merchandise_details": { "not_as_described_or_defective": "NOT_AS_DESCRIBED DEFECTIVE", "merchandise_or_services": "MERCHANDISE SERVICES", "date_the_cardholder_first_notified_the_issuer_of_the_dispute": "2022-03-21", "did_the_cardholder_attempt_to_resolve_the_dispute_with_the_merchant": true, "is_attempt_to_resolve_prohibited_by_local_law_or_regulations": true, "provide_details_of_local_law_or_regulations": "string", "did_the_cardholder_return_the_merchandise": true, "date_cardholder_returned_the_merchandise": "2022-03-21", "date_merchant_received_the_returned_merchandise": "2022-03-21", "return_method": "FACE_TO_FACE", "tracking_number": "string", "date_of_attempted_return": "2022-03-21", "provide_a_detailed_description_of_how_the_cardholder_attempted_to_return_and_the_disposition_of_the_merchandise": "string", "did_the_cardholder_attempt_to_return_the_merchandise": true, "explain_how_the_merchandise_was_returned": "string", "cardholder_merchant_previous_negotiation_evidence": true, "explain_prev_negotiation": "string", "when_negotiations_begin": "2022-03-21", "date_merchandise_or_service_was_received": "2022-03-21", "does_the_dispute_involve_merchandise_or_services_provided_that_do_not_match_the_merchants_verbal_description": true, "did_the_merchandise_or_services_differ_from_what_was_described_on_the_receipt": true, "provide_details_of_what_was_ordered_and_not_as_described": "string", "did_the_cardholder_cancel_the_services": true, "cancellation_date": "2022-03-21", "cancellation_reason": "string", "what_was_ordered_and_how_it_was_damaged_or_defective": "string", "date_merchandise_was_received": "2022-03-21" }, "credit_not_processed_details": { "was_a_credit_voucher_voided_transaction_receipt_or_refund_acknowledgement_given": true, "is_the_credit_voucher_transaction_receipt_or_refund_acknowledgement_dated": true, "credit_voucher_transaction_receipt_or_refund_acknowledgement_date": "2022-03-21", "date_cardholder_returned_cancelled_merchandise": "string" }, "cancelled_merchandise_or_services_details": { "merchandise_or_services": "MERCHANDISE SERVICE", "describe_what_was_purchased": "string", "date_cardholder_received_or_expected_to_receive_merchandise": "2022-03-21", "did_the_cardholder_attempt_to_resolve_the_dispute_with_the_merchant": true, "is_attempt_to_resolve_prohibited_by_local_law_or_regulations": true, "provide_details_of_local_law_or_regulations": "string", "did_the_cardholder_return_the_merchandise": true, "date_of_return": "2022-03-21", "date_merchant_received_returned_merchandise": "2022-03-21", "return_method": "FACE_TO_FACE", "tracking_number": "string", "explain_how_the_merchandise_was_returned": "string", "did_the_cardholder_attempt_to_return_the_merchandise": true, "date_of_attempted_return": "2022-03-21", "detailed_description_of_how_the_cardholder_attempted_to_return_and_the_disposition_of_the_merchandise": "2022-03-21", "did_cardholder_cancel": true, "cancellation_date": "2022-03-21", "cancellation_reason": "string", "was_cancellation_policy_provided": true, "type_of_service": "TIMESHARE", "date_of_service_or_expected_service": "2022-03-21", "cancelled_guaranteed_reservation_certification_selection": "string" } }, "fraud_dispute_type_details": { "general_fraud_type_dispute_details": { "chip_on_card": true } }, "network_case_status_details": { "network": "VISA", "network_case_number": "string", "case_status": "string", "current_case_amount": 0, "next_actor": "ISSUER", "days_to_act": 0, "last_action_date": "2022-03-21T15:46:20.825Z", "case_opened_date": "2022-03-21", "last_refresh_date": "2022-03-21T15:46:20.825Z", "allowable_actions": [ "SUBMIT" ] }, "fraud_category_type_dispute_details": { "fraud_report_details": { "fraud_type": "LOST", "fraud_type_code": "string", "fraud_report_id": 0, "fraud_type_category": "string" } } }, "created_time": "2022-03-21T15:46:20.825Z", "updated_time": "2022-03-21T15:46:20.825Z" } ] } ``` ## Related topics - [Retrieve dispute case](https://www.marqeta.com/docs/core-api/disputes-mastercard/dispute-cases-mastercard/retrieve-dispute-case-mastercard.md) - [Retrieve dispute case transition](https://www.marqeta.com/docs/core-api/disputes-mastercard/dispute-case-transitions-mastercard/retrieve-dispute-case-transition-mastercard.md) - [Dispute Cases (Mastercard) Overview](https://www.marqeta.com/docs/core-api/disputes-mastercard/dispute-cases-mastercard.md) - [Dispute Cases (PULSE) Overview](https://www.marqeta.com/docs/core-api/disputes-pulse/dispute-cases-pulse.md) - [Dispute Cases (Visa) Overview](https://www.marqeta.com/docs/core-api/disputes-visa/dispute-cases-visa.md)