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30 minute read
April 13, 2022

KYC Verification

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Use the /kyc endpoint to perform Know Your Customer (KYC) verification tasks for your account holders.

This endpoint can only be used to perform KYC verification for individuals or businesses in the United States.

For more information about KYC verification, see About KYC Verification.

For more information about account holders, see About Account Holders.

Perform KYC verification

Action: POST
Endpoint: /kyc

Use this endpoint to verify the identity of an account holder in the United States, either a user or a business. You can perform KYC twice on any given account holder, regardless of outcome. Attempting to perform KYC a third time on a given account holder will fail.

Required fields

In order to perform KYC verification, the user or business resource on which you perform the check must have the following fields configured with valid values:

User Fields Required for KYC Business Fields Required for KYC
  • first_name

  • last_name

  • address1 (cannot be a PO Box)

  • city

  • state

  • postal_code

  • country

  • birth_date

  • ssn (nine digits, no delimiters)

  • business_name_legal (128 char max)

  • business_name_dba ("Doing Business As" or fictitious business name; enter the legal business name in this field if your business does not use a fictitious business name)

  • office_location (cannot be a PO Box; state field must use a valid two-letter state, provincial, or territorial abbreviation)

  • identifications (nine digits, no delimiters)

  • incorporation.incorporation_type

  • incorporation.state_of_incorporation

  • date_established

  • proprietor_or_officer

  • beneficial_owner (maximum of four beneficial owners)

  • proprietor_is_beneficial_owner (required if the business proprietor or officer is also a beneficial owner)

  • attestation_consent

  • attester_name

  • attestation_date

Valid state, provincial, and territorial abbreviations

The following list includes all valid two-letter abbreviation for US states, territories, and military (APO/FPO/DPO) addresses. It also includes abbreviations for Canadian provinces and territories. State, provincial, and territorial abbreviations are case sensitive, and must be in uppercase as they appear in this list:

  • AL: Alabama

  • AK: Alaska

  • AB: Alberta

  • AS: American Samoa

  • AZ: Arizona

  • AR: Arkansas

  • AE: Armed Forces

  • AA: Armed Forces Americas

  • AP: Armed Forces Pacific

  • BC: British Columbia

  • CA: California

  • CO: Colorado

  • CT: Connecticut

  • DE: Delaware

  • DC: District of Columbia

  • FL: Florida

  • GA: Georgia

  • GU: Guam

  • HI: Hawaii

  • ID: Idaho

  • IL: Illinois

  • IN: Indiana

  • IA: Iowa

  • KS: Kansas

  • KY: Kentucky

  • LA: Louisiana

  • ME: Maine

  • MB: Manitoba

  • MD: Maryland

  • MA: Massachusetts

  • MI: Michigan

  • MN: Minnesota

  • MS: Mississippi

  • MO: Missouri

  • MT: Montana

  • NE: Nebraska

  • NV: Nevada

  • NB: New Brunswick

  • NH: New Hampshire

  • NJ: New Jersey

  • NM: New Mexico

  • NY: New York

  • NF: Newfoundland

  • NC: North Carolina

  • ND: North Dakota

  • NT: Northwest Territories

  • NS: Nova Scotia

  • NU: Nunavut

  • OH: Ohio

  • OK: Oklahoma

  • ON: Ontario

  • OR: Oregon

  • PA: Pennsylvania

  • PE: Prince Edward Island

  • PR: Puerto Rico

  • QC: Quebec

  • RI: Rhode Island

  • SK: Saskatchewan

  • SC: South Carolina

  • SD: South Dakota

  • TN: Tennessee

  • TX: Texas

  • UT: Utah

  • VT: Vermont

  • VI: Virgin Islands

  • VA: Virginia

  • WA: Washington

  • WV: West Virginia

  • WI: Wisconsin

  • WY: Wyoming

  • YT: Yukon Territory

Request body
Fields Description

business_token

string
Optional

Specifies the business account holder on which to perform the identity check. Do not pass this field if your request includes the user_token field.

Send a GET request to /businesses to retrieve business tokens.

Allowable Values:

1–36 chars

manual_override

boolean
Optional

Set to true to designate a user account holder as having passed a verification check without Marqeta performing the check through one of its KYC providers.

Use this override when you perform verification through another mechanism, such as with an alternative KYC provider or directly with the account holder. You must obtain explicit, written approval from Marqeta before using the manual_override field for KYC verification. Consult your Customer Success representative for more information.

You cannot use manual override for business KYC verification, only for user KYC verification.

Allowable Values:

true, false

Default value:
false

notes

string
Optional

Notes pertaining to a manual override. This field is returned in the response only when the manual_override field is set to true.

Allowable Values:

255 char max

reference_id

string
Optional

Can be specified only if manual_override=true. If you verified a user account holder’s identity by performing a KYC verification outside of the Marqeta platform, you can use the reference_id field to store the reference number returned by that KYC provider.

NOTE: When you submit a KYC verification request with manual_override=false, the Marqeta platform performs the verification through one of its KYC providers. If the KYC provider responds with a reference ID, that ID is passed to you by way of this field in the response.

Allowable Values:

32 char max

token

string
Optional

The unique identifier of the identity check.

If you do not include a token, the system will generate one automatically. This token is necessary for use in other API calls, so we recommend that rather than let the system generate one, you use a simple string that is easy to remember. This value cannot be updated.

Allowable Values:

1–36 chars

user_token

string
Optional

Specifies the user account holder on which to perform the identity check. Do not pass this field if your request includes the business_token field.

Send a GET request to /users to retrieve user tokens.

Allowable Values:

1–36 chars

Sample request body

Sample request body for a user

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Sample request body for a business

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Response body
Fields Description

business_token

string
Conditionally returned

The business account holder on which the identity check was performed.

Allowable Values:

Existing business token

created_time

datetime
Returned

Time when the KYC verification was performed.

Allowable Values:

Format: yyyy-MM-ddThh:mm:ssZ

last_modified_time

datetime
Returned

Time when the KYC verification was last updated.

Allowable Values:

Format: yyyy-MM-ddThh:mm:ssZ

manual_override

boolean
Conditionally returned

If true, the user account holder is designated as having passed a verification check without Marqeta performing the check.

This override is used when verification is performed through another mechanism, such as with an alternative KYC provider or directly with the account holder.

Allowable Values:

true, false

notes

string
Conditionally returned

Notes pertaining to a manual override. This field is included in the response only when the manual_override field is set to true.

Allowable Values:

255 char max

reference_id

string
Conditionally returned

If you verified the account holder’s identity by performing a KYC verification outside of the Marqeta platform, you can use the reference_id field to store the reference number returned by that KYC provider. This field is included in the response only when the manual_override field is set to true.

NOTE: When you submit a KYC verification request with manual_override=false, the Marqeta platform performs the verification through one of its KYC providers. If the KYC provider responds with a reference ID, that ID is passed to you by way of this field in the response.

Allowable Values:

32 char max

result

object
Conditionally returned

Contains information about the KYC verification result.

Allowable Values:

Existing KYC verification object

result.codes

array of objects
Conditionally returned

An array of KYC verification result code objects.

Allowable Values:

One or more KYC verification result code objects

result.codes[].code

string
Conditionally returned

For any PENDING or FAILURE outcome, see the User KYC failure codes table, the Outcome reasons for the business table, or the Outcome reasons for individuals associated with a business table.

Allowable Values:

AddressIssue, DateofBirthIssue, NameIssue, NoRecordFound, OFAC, RiskIssue, SSNFail, SSNIssue

result.codes[].message

string
Conditionally returned

Result code description.

Allowable Values:

255 char max

result.status

string
Conditionally returned

KYC verification status.

Allowable Values:

SUCCESS, FAILURE, PENDING

token

string
Conditionally returned

The unique identifier of the identity check.

Allowable Values:

Existing identity check token

user_token

string
Conditionally returned

The user account holder on which the identity check was performed.

Allowable Values:

Existing user token

Sample response body

Sample response body for a user

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Sample response body for a business

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List KYC results for a business

Action: GET
Endpoint: /kyc/business/{business_token}

Use this endpoint to retrieve all KYC results for a business.

This endpoint supports field filtering and pagination.

Business KYC outcome reasons (business response)

The following tables describe KYC outcome reasons potentially returned in the outcome_reasons field of the business result response object when a business is in a PENDING or FAILURE state. Where possible, they also describe acceptable documents that your customers can submit to resolve PENDING outcomes.

Outcome reasons for the business

These outcome reasons pertain to the business organization itself.

Outcome Reason and State Description Accepted Documents

AddressIssue
PENDING

Missing, invalid, mismatched, or PO Box address.

One of the following documents. Document must show the full business name and address:

  • Bank statement (last 60 days)

  • Utility bill (last 60 days)

  • Current lease or rental agreement, including the signature page

  • Insurance policy

  • State property tax bill or statement

  • Credit card statement (last 60 days)

BusinessNameIssue
PENDING

Invalid or mismatched name.

Articles or certificate of incorporation

OFACIssue
FAILURE

Business appears on an OFAC list.

This outcome requires a manual review by Marqeta to determine the next appropriate step. Contact your Marqeta representative.

RegistrationIssue
PENDING

Business is inactive, not registered, or not in good standing with the Secretary of State; recently reported or not recently updated.

This outcome requires a manual review by Marqeta to determine the next appropriate step. Contact your Marqeta representative.

Sanctions List Non-OFAC
PENDING

Business appears on a non-OFAC screening list, bankruptcy, or alert list.

This outcome requires a manual review by Marqeta to determine the next appropriate step. Contact your Marqeta representative.

TINIssue
PENDING

Missing, invalid, or mismatched Tax Identification Number (TIN).

IRS notice letter or most recent tax return

Outcome reasons for individuals associated with a business

These outcome reasons pertain to individuals associated with a business: proprietors, business officers, and beneficial owners.

Outcome Reason and State Description Accepted Documents

AddressIssue
PENDING

Missing, invalid, mismatched, or PO Box address for the individual.

One of the following documents. Document must show the full name and address:

  • Current state-issued driver’s license or ID card

  • US Military Identification Card

  • Utility bill

  • Bank statement

  • Current rental or lease agreement

  • Mortgage statement

  • Insurance policy

  • State property tax bill or statement

  • Most recent three months' bank or credit card statement showing the user’s full name and address

DateofBirthIssue
PENDING

Invalid or mismatched date of birth.

Current government-issued photo ID that has name and date of birth:

  • Driver’s license or state-issued ID card

  • Passport or US passport card

  • Military Identification Card, Common Access Card (Active Military, Active Reserve, or Active Selected Reserve), or DD-214

  • American Indian Card (I-872)

NameIssue
PENDING

Invalid or mismatched name.

Current government-issued photo ID that has name and date of birth:

  • Driver’s license or state-issued ID card

  • Passport or US passport card

  • Military Identification Card, Common Access Card (Active Military, Active Reserve, or Active Selected Reserve), or DD-214

  • American Indian Card (I-872)

OFAC
FAILURE

Proprietor, officer, or beneficial owner appears on an Office of Foreign Assets Control (OFAC) list.

This outcome requires a manual review by Marqeta to determine the next appropriate step. Contact your Marqeta representative.

SSNFail
FAILURE

Social Security Number (SSN) appears on Network Alert List, is of a deceased person, or was issued before the individual’s date of birth.

This outcome requires a manual review by Marqeta to determine the next appropriate step. Contact your Marqeta representative.

SSNIssue
PENDING

Missing, invalid, or mismatched SSN.

  • Social Security card

  • Recent W-2 or 1099 showing nine-digit SSN, full name, and address.

URL path parameters
Fields Description

business_token

string
Required

The unique identifier of the business resource for which you want to retrieve KYC verification results.

Allowable Values:

Existing business token

URL query parameters
Fields Description

count

integer
Optional

The number of resources to retrieve.

Allowable Values:

1-10

start_index

integer
Optional

The sort order index of the first resource in the returned array.

Allowable Values:

Any integer

fields

string
Optional

Comma-delimited list of fields to return (field_1,field_2, and so on). Leave blank to return all fields.

Allowable Values:

Comma-delimited list of fields, or blank

sort_by

string
Optional

Field on which to sort. Use any field in the resource model, or one of the system fields lastModifiedTime or createdTime. Prefix the field name with a hyphen (-) to sort in descending order. Omit the hyphen to sort in ascending order.

Allowable Values:

lastModifiedTime, createdTime, or any field in the resource model

Response body
Fields Description

count

integer
Conditionally returned

The number of resources in the returned array.

Allowable Values:

1-10

data

array of objects
Conditionally returned

An array of KYC verification response objects.

Allowable Values:

One or more KYC verification response objects

data[].business_token

string
Conditionally returned

The business account holder on which the identity check was performed.

Allowable Values:

Existing business token

data[].created_time

datetime
Returned

Time when the KYC verification was performed.

Allowable Values:

Format: yyyy-MM-ddThh:mm:ssZ

data[].last_modified_time

datetime
Returned

Time when the KYC verification was last updated.

Allowable Values:

Format: yyyy-MM-ddThh:mm:ssZ

data[].manual_override

boolean
Conditionally returned

If true, the user account holder is designated as having passed a verification check without Marqeta performing the check.

This override is used when verification is performed through another mechanism, such as with an alternative KYC provider or directly with the account holder.

Allowable Values:

true, false

data[].notes

string
Conditionally returned

Notes pertaining to a manual override. This field is included in the response only when the manual_override field is set to true.

Allowable Values:

255 char max

data[].reference_id

string
Conditionally returned

If you verified the account holder’s identity by performing a KYC verification outside of the Marqeta platform, you can use the reference_id field to store the reference number returned by that KYC provider. This field is included in the response only when the manual_override field is set to true.

NOTE: When you submit a KYC verification request with manual_override=false, the Marqeta platform performs the verification through one of its KYC providers. If the KYC provider responds with a reference ID, that ID is passed to you by way of this field in the response.

Allowable Values:

32 char max

data[].result

object
Conditionally returned

Contains information about the KYC verification result.

Allowable Values:

Existing KYC verification object

data[].result.codes

array of objects
Conditionally returned

An array of KYC verification result code objects.

Allowable Values:

One or more KYC verification result code objects

data[].result.codes[].code

string
Conditionally returned

For any PENDING or FAILURE outcome, see the User KYC failure codes table, the Outcome reasons for the business table, or the Outcome reasons for individuals associated with a business table.

Allowable Values:

AddressIssue, DateofBirthIssue, NameIssue, NoRecordFound, OFAC, RiskIssue, SSNFail, SSNIssue

data[].result.codes[].message

string
Conditionally returned

Result code description.

Allowable Values:

255 char max

data[].result.status

string
Conditionally returned

KYC verification status.

Allowable Values:

SUCCESS, FAILURE, PENDING

data[].token

string
Conditionally returned

The unique identifier of the identity check.

Allowable Values:

Existing identity check token

data[].user_token

string
Conditionally returned

The user account holder on which the identity check was performed.

Allowable Values:

Existing user token

end_index

integer
Conditionally returned

The sort order index of the last resource in the returned array.

Allowable Values:

Any integer

is_more

boolean
Conditionally returned

A value of true indicates that more unreturned resources exist.

Allowable Values:

true, false

start_index

integer
Conditionally returned

The sort order index of the first resource in the returned array.

Allowable Values:

Any integer

Sample response body
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List KYC results for a user

Action: GET
Endpoint: /kyc/user/{user_token}

Use this endpoint to retrieve all KYC results for a user.

This endpoint supports field filtering and pagination.

User KYC failure codes

The following table lists KYC failure codes potentially returned in the response when a user does not pass verification. It also includes a list of acceptable documents that your customers can submit to resolve PENDING outcomes.

Failure Code and State Description Accepted Documents

AddressIssue
PENDING

Missing, invalid, mismatched, or PO Box address.

One of the following documents. Document must show the full name and address:

  • Current state-issued driver’s license or ID card

  • US Military Identification Card

  • Utility bill

  • Bank statement

  • Current rental or lease agreement

  • Mortgage statement

  • Insurance policy

  • State property tax bill or statement

  • Most recent three months' bank or credit card statement showing the user’s full name and address

DateofBirthIssue
PENDING

Invalid or mismatched date of birth.

Current government-issued photo ID that has name and date of birth:

  • Driver’s license or state-issued ID card

  • Passport or US passport card

  • Military Identification Card, Common Access Card (Active Military, Active Reserve, or Active Selected Reserve), or DD-214

  • American Indian Card (I-872)

NameIssue
PENDING

Invalid or mismatched name.

Current government-issued photo ID that has name and date of birth:

  • Driver’s license or state-issued ID card

  • Passport or US passport card

  • Military Identification Card, Common Access Card (Active Military, Active Reserve, or Active Selected Reserve), or DD-214

  • American Indian Card (I-872)

NoRecordFound
FAILURE

No records were found for this individual.

As no record was found for this individual, supporting documentation must be provided for each attribute (name, date of birth, address, and SSN):

  • To verify an individual’s address, provide one of these documents:

    • Current state-issued driver’s license or ID card

    • US Military Identification Card

    • Utility bill

    • Bank statement

    • Current rental or lease agreement

    • Mortgage statement

    • Insurance policy

    • State property tax bill or statement

    • Most recent three months' bank or credit card statement showing the user’s full name and address

  • To verify an individual’s name and date of birth, provide one of these documents:

    • Driver’s license or state-issued ID card

    • Passport or US passport card

    • Military Identification Card, Common Access Card (Active Military, Active Reserve, or Active Selected Reserve), or DD-214

    • American Indian Card (I-872)

  • To verify an individual’s Social Security Number, provide one of these documents:

    • Social Security card

    • Recent W-2 or 1099 showing nine-digit SSN, full name, and address.

OFAC
FAILURE

Appears on an Office of Foreign Assets Control (OFAC) list.

This outcome requires a manual review by Marqeta to determine the next appropriate step. Contact your Marqeta representative.

RiskIssue
PENDING

Appears on a non-OFAC screening list, bankruptcy, or alert list, or has an insufficient record.

This outcome requires a manual review by Marqeta to determine the next appropriate step. Contact your Marqeta representative.

SSNFail
FAILURE

Social Security Number (SSN) appears on Network Alert List, is of a deceased person, or was issued before the individual’s date of birth.

This outcome requires a manual review by Marqeta to determine the next appropriate step. Contact your Marqeta representative.

SSNIssue
PENDING

Missing, invalid, or mismatched SSN.

  • Social Security card

  • Recent W-2 or 1099 showing nine-digit SSN, full name, and address.

URL path parameters
Fields Description

user_token

string
Required

The unique identifier of the user resource for which you want to retrieve KYC verification results.

Allowable Values:

Existing user token

URL query parameters
Fields Description

count

integer
Optional

The number of resources to retrieve.

Allowable Values:

1-10

start_index

integer
Optional

The sort order index of the first resource in the returned array.

Allowable Values:

Any integer

fields

string
Optional

Comma-delimited list of fields to return (field_1,field_2, and so on). Leave blank to return all fields.

Allowable Values:

Comma-delimited list of fields, or blank

sort_by

string
Optional

Field on which to sort. Use any field in the resource model, or one of the system fields lastModifiedTime or createdTime. Prefix the field name with a hyphen (-) to sort in descending order. Omit the hyphen to sort in ascending order.

Allowable Values:

lastModifiedTime, createdTime, or any field in the resource model

Response body
Fields Description

count

integer
Conditionally returned

The number of resources in the returned array.

Allowable Values:

1-10

data

array of objects
Conditionally returned

An array of KYC verification response objects.

Allowable Values:

One or more KYC verification response objects

data[].business_token

string
Conditionally returned

The business account holder on which the identity check was performed.

Allowable Values:

Existing business token

data[].created_time

datetime
Returned

Time when the KYC verification was performed.

Allowable Values:

Format: yyyy-MM-ddThh:mm:ssZ

data[].last_modified_time

datetime
Returned

Time when the KYC verification was last updated.

Allowable Values:

Format: yyyy-MM-ddThh:mm:ssZ

data[].manual_override

boolean
Conditionally returned

If true, the user account holder is designated as having passed a verification check without Marqeta performing the check.

This override is used when verification is performed through another mechanism, such as with an alternative KYC provider or directly with the account holder.

Allowable Values:

true, false

data[].notes

string
Conditionally returned

Notes pertaining to a manual override. This field is included in the response only when the manual_override field is set to true.

Allowable Values:

255 char max

data[].reference_id

string
Conditionally returned

If you verified the account holder’s identity by performing a KYC verification outside of the Marqeta platform, you can use the reference_id field to store the reference number returned by that KYC provider. This field is included in the response only when the manual_override field is set to true.

NOTE: When you submit a KYC verification request with manual_override=false, the Marqeta platform performs the verification through one of its KYC providers. If the KYC provider responds with a reference ID, that ID is passed to you by way of this field in the response.

Allowable Values:

32 char max

data[].result

object
Conditionally returned

Contains information about the KYC verification result.

Allowable Values:

Existing KYC verification object

data[].result.codes

array of objects
Conditionally returned

An array of KYC verification result code objects.

Allowable Values:

One or more KYC verification result code objects

data[].result.codes[].code

string
Conditionally returned

For any PENDING or FAILURE outcome, see the User KYC failure codes table, the Outcome reasons for the business table, or the Outcome reasons for individuals associated with a business table.

Allowable Values:

AddressIssue, DateofBirthIssue, NameIssue, NoRecordFound, OFAC, RiskIssue, SSNFail, SSNIssue

data[].result.codes[].message

string
Conditionally returned

Result code description.

Allowable Values:

255 char max

data[].result.status

string
Conditionally returned

KYC verification status.

Allowable Values:

SUCCESS, FAILURE, PENDING

data[].token

string
Conditionally returned

The unique identifier of the identity check.

Allowable Values:

Existing identity check token

data[].user_token

string
Conditionally returned

The user account holder on which the identity check was performed.

Allowable Values:

Existing user token

end_index

integer
Conditionally returned

The sort order index of the last resource in the returned array.

Allowable Values:

Any integer

is_more

boolean
Conditionally returned

A value of true indicates that more unreturned resources exist.

Allowable Values:

true, false

start_index

integer
Conditionally returned

The sort order index of the first resource in the returned array.

Allowable Values:

Any integer

Sample response body
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Retrieve KYC result

Action: GET
Endpoint: /kyc/{token}

Use this endpoint to retrieve a specific KYC result.

URL path parameters
Fields Description

token

string
Required

The unique identifier of the KYC verification for which you want to retrieve the result.

Allowable Values:

Existing KYC verification token

Response body
Fields Description

business_token

string
Conditionally returned

The business account holder on which the identity check was performed.

Allowable Values:

Existing business token

created_time

datetime
Returned

Time when the KYC verification was performed.

Allowable Values:

Format: yyyy-MM-ddThh:mm:ssZ

last_modified_time

datetime
Returned

Time when the KYC verification was last updated.

Allowable Values:

Format: yyyy-MM-ddThh:mm:ssZ

manual_override

boolean
Conditionally returned

If true, the user account holder is designated as having passed a verification check without Marqeta performing the check.

This override is used when verification is performed through another mechanism, such as with an alternative KYC provider or directly with the account holder.

Allowable Values:

true, false

notes

string
Conditionally returned

Notes pertaining to a manual override. This field is included in the response only when the manual_override field is set to true.

Allowable Values:

255 char max

reference_id

string
Conditionally returned

If you verified the account holder’s identity by performing a KYC verification outside of the Marqeta platform, you can use the reference_id field to store the reference number returned by that KYC provider. This field is included in the response only when the manual_override field is set to true.

NOTE: When you submit a KYC verification request with manual_override=false, the Marqeta platform performs the verification through one of its KYC providers. If the KYC provider responds with a reference ID, that ID is passed to you by way of this field in the response.

Allowable Values:

32 char max

result

object
Conditionally returned

Contains information about the KYC verification result.

Allowable Values:

Existing KYC verification object

result.codes

array of objects
Conditionally returned

An array of KYC verification result code objects.

Allowable Values:

One or more KYC verification result code objects

result.codes[].code

string
Conditionally returned

For any PENDING or FAILURE outcome, see the User KYC failure codes table, the Outcome reasons for the business table, or the Outcome reasons for individuals associated with a business table.

Allowable Values:

AddressIssue, DateofBirthIssue, NameIssue, NoRecordFound, OFAC, RiskIssue, SSNFail, SSNIssue

result.codes[].message

string
Conditionally returned

Result code description.

Allowable Values:

255 char max

result.status

string
Conditionally returned

KYC verification status.

Allowable Values:

SUCCESS, FAILURE, PENDING

token

string
Conditionally returned

The unique identifier of the identity check.

Allowable Values:

Existing identity check token

user_token

string
Conditionally returned

The user account holder on which the identity check was performed.

Allowable Values:

Existing user token

Sample response body
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