GET//
Retrieve a specific dispute case.
URL path parameters
| Fields | Description |
|---|---|
| token string Required | Unique identifier of the dispute case to retrieve. Allowable Values: 36 char max |
Response body
| Fields | Description |
|---|---|
| token string Returned | The unique identifier of the dispute case. Allowable Values: 36 char max |
| type string Returned | Dispute case type. Allowable Values: DISPUTE |
| memo string Returned | Free-form comments about the dispute. Allowable Values: 512 char max |
| program_short_code string Returned | Indicates what program the case belongs to. Allowable Values: 10 char max |
| user_token string Returned | Unique identifier of the cardholder that made the original transaction. Allowable Values: 36 char max |
| business_token string Returned | Unique identifier of the business involved in the dispute case. Allowable Values: 36 char max |
| state string Returned | Indicates the current case state. Allowable Values: OPEN, OPEN_WITH_ACTION_REQUIRED, READY, CHARGEBACK_INITIATED, CLOSED |
| assignee string Returned | Indicates who is working on the case. Allowable Values: 255 char max |
| salesforce_ticket_id string Optional | Identifier of the Salesforce ticket. Allowable Values: 255 char max |
| type_change_time datetime Optional | Date and time when the type was changed. Allowable Values: Format: yyyy-MM-dd’T’HH:mm:ss.SSSZ |
| dispute_details object Returned | Details of the dispute case. Allowable Values: See The dispute details response object. |
| created_time datetime Returned | Date and time when the dispute case was created. Allowable Values: Format: yyyy-MM-dd’T’HH:mm:ss.SSSZ |
| updated_time datetime Returned | Date and time when the dispute case was last updated. Allowable Values: Format: yyyy-MM-dd’T’HH:mm:ss.SSSZ |
JSON
{
"count": 1,
"start_index": 1,
"end_index": 1,
"is_more": false,
"data": [
{
"created_time": "2025-03-02T19:28:56Z",
"last_modified_time": "2025-03-02T19:28:56Z",
"token": "deqa-55349",
"type": "DISPUTE",
"user_token": "a5dc8fd4-c428-469c-ab6a-c2b2852771bc",
"state": "OPEN",
"dispute_details": {
"original_transaction_token": "b0c7a19e-e172-4c55-9af3-aad89c339b78",
"original_transaction_type": "authorization.clearing",
"dispute_amount": 90.00,
"currency_code": "GBP",
"dispute_reason": "NOT_AUTHORIZED_CARD_ABSENT",
"network": "PULSE",
"card_token": "8f49f6e5-ced2-4324-b930-829b3305f155",
"provisional_credit_granted": false,
"acquirer_fee": 0.0000,
"associated_transaction_selection_required": false
}
}
]
}