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Be a part of the modern card issuing revolution

Product Management
Oakland, California
Marqeta on the Forbes Fintech 50

Lead Product Manager, Risk Products: Workflow Management

Named as a Forbes Fintech 50 in 2019, Marqeta powers modern payment solutions for companies innovating new services and process flows in a digital world. Our platform, open API, and advanced analytics provide unprecedented control for companies to issue cards, authorize transactions and manage payment operations in real-time. 

We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards creativity and perseverance. 

Marqeta is proud of its Oakland roots and strives to build a global team as diverse as the markets we serve, staying true to our values to Connect the Customer, Find a Way, Make Simple, Take Risk and Build One Marqeta. We are not expecting any single candidate to meet all job requirements listed below, so please apply. It’s an exciting time to join Marqeta. As we grow, your career and opportunities will grow as well.

Position Summary

We are seeking an innovative product manager with a passion for customer needs, a desire to develop and launch industry leading products and an innate interest in making workflows more efficient. This person will be responsible for managing the delivery of transaction dispute management and a task monitoring system for the risk products group. The overall mission of the group is to reduce risk at Marqeta and transaction dispute management is a crucial element as, when done correctly, it can both reduce operational costs as well as add data elements from end users that can dramatically help the overall mission. The task monitoring system is currently used internally to enable ad-hoc investigations and various notifications but we believe it has positive applications to external customers and are looking for a product manager to drive it.  This strategic role should operate on the forefront of what is possible for human centered data products, working closely with network partners to develop a deep understanding of their systems and understand and exceed customer requirements. As a key spokesperson for your products you should be comfortable engaging with customers, partners and internal teams in group settings.

Primary Responsibilities

  • Develop and own a product roadmap that delivers value and positive outcomes to our customers and Marqeta, making the challenging prioritization decisions when necessary
  • Be the subject matter expert for network and partner integrations around dispute management to make the customer experience as simple as possible
  • Interact with partners, customers and prospects to define clear requirements around customer use cases and problems for software engineers and data scientists to ideate and solution
  • Deliver customer value iteratively, managing products through sprint planning, launch phases and follow-on releases
  • Collaborate with product marketing, sales, partners, support etc. to develop product collateral such as product descriptions, presentations, sales tools for a strong go-to-market and customer support plan
  • Articulate the vision and strategy in a consumable with consistent execution against that strategy
  • Work with the product analytics group to define the success metrics to drive iterative investments

Requirements

  • 8+ years of Product Management experience
  • Understanding of MVP and strong belief in lean product development methodologies
  • Ability to work cross-functionally in a product management team and influence others within the company and outside
  • Strong communication skills and ability to manage and lead cross-functional teams
  • Ability to communicate clearly to both technical and non-technical audiences
  • Understanding of technical architecture of complex and highly scalable solutions
  • Education credentials in a related field

Bonus points for

  • Experience in fraud detection, case management, payments and / or FinTech products
  • Background in statistical data modeling, designing ETL / data pipeline solutions, and working directly with data

Perks

  • Rich suite of benefit plans; employee premiums paid 100%
  • Generous Paid Time Off
  • Full paid Parental Leave
  • Pet insurance
  • 401k plan with a Company match
  • Competitive pay
  • Meaningful equity
  • Bi-annual “Hack Week” to support and reward innovation
  • Monthly commuter and parking subsidy
  • Open, transparent culture that includes All Hands meetings, Lunch-and-Learns, all-company offsites, etc.
  • Access to corporate gym membership rates, other discounts and employee perks
  • Fully stocked kitchen, catered lunches twice a week, breakfast on Fridays and more!

We are committed to an inclusive and diverse workplace. Marqeta is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.