Company

Open Positions

Be a part of the modern card issuing revolution

Australia
Australia
Marqeta on the Forbes Fintech 50

Customer Success Manager

Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our open API provides unprecedented flexibility and control for industry-leading companies such as Uber, Coinbase, J.P.Morgan, and Block, to manage payment operations in real-time. 

Our team is a mix of industry experts and technology innovators who take a dynamic approach to solving challenging problems. Marqeta was named a 2022 Glassdoor Best Place to Work, highlighting our company culture and collaborative work environment. We are building a global team as diverse as the markets we serve and we’d love it if you joined us on our mission to change the way money moves. 

We’re a remote-first company. You have the choice to work from wherever you’re happiest and most productive, whether that’s from home, a co-working space, or one of our four global offices, depending on your location. It’s uncommon for candidates to match all job requirements, but if you’re not far off, we want to hear from you.

Position Summary

Marqeta is looking for a highly driven, experienced Customer Success Manager who will support the growth of the Australian and New Zealand customers. You will be the primary contact for our existing customers and will work closely with them to ensure the relationship flourishes. 

The Customer Success team plays a vital role in realizing and growing Marqeta’s revenue and retaining our portfolio of customers. Not only will our customers love to work with you, but you will proactively work with them to grow their business with Marqeta. This could be working with our global teams to support entry into new geographies; providing expertise on how they can grow their existing programs; identifying and delivering cross-sell opportunities.

You’ll be the face of the customer within Marqeta, and will be working with our broader global and local teams to ensure we exceed their expectations. This includes Technology, Product, Go-To-Market, Risk, Legal and Compliance.

You’ll be collaborating closely with other key players on the Marqeta team, including Technology, Product, Customer Success, Risk, Legal and Operations. 

We are looking for a true payments nerd. One who has worked within card issuing and understands how to get card issuing solutions live. Ideally, you’re also versed in customer integration within an API context.

What You'll Do

This role performs a range of strategically essential activities - here are a few of them:

  • Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general.
  • Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges.
  • Numbers Fanatic: When going after growth targets, you don’t sit around and wait for things to happen. You model, plan, and monitor a path to growth based on the right data.
  • Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of the Customer Success team. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation.
  • Quota Crusher: You love charting a path to aggressive growth targets and hitting them. Marqeta has an amazing platform and killer growth story. You want to help us get to the next level through crushing audacious goals.

FinTech Guru: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space.

What We're Looking For

  • 8+ years of experience in a customer-facing role responsible for revenue achievements in customer success, relationship management or account management
  • Experience in payments or financial technology is essential, as is the ability to grasp complex products and articulate confidently to customers.
  • Proven track record of achieving revenue and growth targets.
  • Superior communication skills (interpersonal, verbal, presentation, written, email).
  • Possess unique analytical skills, project management and creative problem-solving skills.
  • Stellar ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organization.
  • Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules.
  • Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently.
  • Bachelor’s Degree preferred or equivalent combination of education and experience.

Benefits and Perks

  • Flexible time off – take what you need
  • Retirement savings program with company contribution
  • Employee insurance premiums paid 100% + coverage for dependents and pets
  • Family forming benefits including fertility support and up to 20 weeks Parental Leave
  • Free therapy sessions, financial coaching, and a Wellness stipend
  • Monthly stipend to support our hybrid work model 
  • Equity in a publicly-traded company
  • Bi-annual “Hack Week” to support and reward innovation

Learn more about Marqeta on our Website, Twitter and LinkedIn.

As part of our dedication to the diversity of our workforce, Marqeta is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant on any legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Our Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.

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