Insurance providers are resilient in the face of significant challenges

In a time of a global pandemic, flat growth rates, and the constant threat of natural disasters, few industries are more challenging to manage through both volatility and systemic change than the insurance industry. Issues such as low interest rates, significant demographic shifts, and digital transformation are testing industry players’ abilities to adapt, grow, and remain competitive in today’s digital economy.

With pressure to remain profitable in an era of flat growth rates, insurance companies are focusing on digital transformation and cost-efficient initiatives for growth. 

The insurance trends outlined in this report are likely to play a key role in shaping how insurance companies evolve their products and customer experiences, and how they view their outlook for the future.