If you’re partnered with a card program manager that’s become a roadblock for your business – outdated technology, high fees, customer service that leaves much to be desired – you may be thinking about your options. When your business has grown and evolved, but your current provider can’t keep up, it may be time for a change.
But migrating a payment card portfolio can feel like a high-stakes juggling act. You’re up against a maze of regulatory hurdles, data headaches, and operational roadblocks, all while managing stretched resources and tight timelines. And let’s not forget the biggest worry of all: your cardholders, the lifeblood of your business. Any hiccup, delay, or misstep could mean frustrated customers, lost transactions, and a hit to your brand’s reputation.
It’s a daunting process that can keep teams up at night, scrambling to ensure a seamless transition. That’s where Marqeta can provide support as a seasoned guide. Our portfolio migration service helps take the weight off your shoulders, cutting through the complexity with automation, expertise, and a proven approach. We help to ensure that your transition is smooth, swift, and - most importantly - as stress-free as possible for both you and your customers.
With all this in mind, you might ask, why on earth do card programs migrate from their current setup?
Reasons include (but are not limited to):
- Frustration with incumbent providers: Issues such as outages, risk exposure, increasing costs, poor response times to issues that arise or poor track records generally drive the need for change.
- Lack of innovation: Legacy providers may fail to deliver the cutting-edge solutions modern programs demand. And if change is possible, it can come with significant associated costs and time.
- Modern technology and better economics available elsewhere: Modern, API-first platforms offer improved functionality and cost efficiency compared to legacy providers.
- Geographical expansion limitations: If incumbent providers cannot support expansion into new geographies, it can stunt the growth of a card program.
Why choose Marqeta?
Whether you're migrating a single BIN or an entire card portfolio, we proactively help you to address regulatory requirements, payment network engagement and inventory management, with clear communication for cardholders throughout.
- White-glove service: From planning to execution, we provide end-to-end support tailored to your unique needs. Our expertise in building and scaling card programs in over 40 countries sets us apart, plus we’ve handled enterprise-scale migrations across multiple geographies.
- Advanced migration engine: Our advanced technology streamlines processing and accurate mapping of large data volumes, allowing for a smoother and secure. migration. We prioritize data security throughout the migration process, helping you to mitigate risks and minimize potential errors.
- Options for migration: From a full processor migration with complete re-carding of all your cardholders, to various phased approaches, staggered in a way that makes the most sense for you and your program.
- Enhanced features: Once migrated, you’ll access advanced card management tools and enhanced analytics to elevate your cardholder experience.
Some of the benefits of migrating your card portfolio
Streamlined operations: Once live with Marqeta as your card program manager, we help you with the operational heavy lifting, allowing your team to focus on innovation, growth, and enhancing customer experiences. Our API-first, customer-centric platform and technology helps to ensure that scaling and optimizing your program is always fast, stress-free, and future-proof.
Regulatory confidence: With Marqeta helping you to support compliance functions post-migration, you can operate with confidence across 40+ countries and multiple verticals. Our regulatory experience ensures we support you with ongoing adherence to evolving compliance requirements, so you can focus on expanding your program without roadblocks.
Elevated cardholder experience: A smooth migration is just the beginning. With your new program in place, you can introduce greater flexibility, innovative features, and real-time data that help you drive up customer satisfaction and loyalty. Industry leaders trust us to help them exceed customer expectations — and so can you.
Global expertise, proven success: With a track record of powering top fintechs and enterprise brands worldwide, Marqeta provides expertise across multiple use cases and industries. We don’t just help keep your program running – we help it thrive with continuous optimization, innovation, and scalability.
It’s never been easier to migrate
With Marqeta’s Portfolio Migration service, you gain the strength of innovative tools and the reassurance of working with a trusted, seasoned partner with experience in handling large-scale migrations. Our proven processes and dedication to excellence help to ensure your migration is handled with care and precision.
Don’t let the complexity of portfolio migration stop you from growing your card program the way you envision. Contact us today to learn how we can help you transition smoothly, enhance your cardholder experience, and unlock the full potential of your card program.
And if you're not ready to get in touch just yet, but are interested in exploring our comprehensive card program management capabilities, including our portfolio migration service, dive deeper into how we can support your business here.
