Company

Open Positions

Be a part of the modern card issuing revolution

Delivery Operations
Oakland, CA
Marqeta on the Forbes Fintech 50

Technical Implementation Manager

Named as a Forbes Fintech 50 the last two years in a row, Marqeta powers innovative  payment solutions for many of the apps and services you enjoy daily. Our modern card issuing platform, open API, and advanced analytics provide unprecedented control for companies to issue cards, authorize transactions and manage payment operations in real-time. 

We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards creativity and perseverance. 

Marqeta is proud of its Oakland roots and strives to build a global team as diverse as the markets we serve, staying true to our values to Connect the Customer, Find a Way, Make Simple, Take Risk and Build One Marqeta. We are not expecting any single candidate to meet all job requirements listed below, so please apply. It’s an exciting time to join Marqeta. As we grow, your career and opportunities will grow as well.

Position Summary

Your mission at Marqeta will be to serve as a trusted technical and payments advisor for Marqeta’s customers, digging in to provide solutions throughout the customer life cycle. You will lead the charge on initiatives such as presenting integration guides for onboarding to new customers, leading internal voice of the customer sessions for critical solution challenges, or celebrating the launch of a key new product feature that you pushed forward.

You will be on the front line communicating directly with customers, but you will partner with groups across the organization. You will build expertise by learning from the Product and Technology teams who develop the platform and solutions. In return, you will deliver critical customer feedback to help shape the roadmap and refine our offerings.

Our Team’s Role:

  • Engage with customers: Our revenue & program management teams rely on us to ensure the key technical influencers at our customers and prospects deeply understand our technology, what makes it different and better than that of our competitors, and how to quickly get integrated and live.  
  • Balance big picture & tiny details: We are empathetic, putting ourselves in the customer’s shoes and delivering strong recommendations to solve their problems. This requires zooming out to see the bigger picture, putting simple requests in context to highlight downstream impacts or “gotchas” before they occur… but also getting our hands dirty, performing precise, detailed tasks with little oversight to make sure the customer’s vision can become a reality.

Understand & evangelize the customer technical experience: As we work with cross-functional teams and a diverse array of customers, we have unparalleled insights on Marqeta’s technical capabilities, unique features, and benefits our platform offers. This includes sitting in on Product and Technology teams' regular meetings, and serving as a liaison and "voice of our customers" when engaging with those teams.

Primary Responsibilities

  • Advise on-boarding customers on a technical solution to meet their business needs, balancing best practices, regulatory limitations, and an evolving platform
  • Troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors
  • Configure environments and controls
  • Provide feedback to product, engineering, design, and infodev teams to improve outputs based on customer experience
  • Document process, product, and industry learnings relentlessly to identify pain points and trends to help the team and organization grow and improve 

Requirements

  • 5+ years of experience in a customer-facing role responsible for technical discussions in a sales engineering, implementation, or technical account management capacity
  • Superior ability to communicate complex technical concepts clearly (verbally & in writing), tailoring recommendations based on customer needs and evolving offerings
  • Resourceful problem solver who proactively suggests improvements and challenges the status quo
  • Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules
  • Experience in the B2B technology space, with a knack for understanding what makes businesses tick and what drives their growth
  • Experience and/or enthusiasm coding to APIs
  • Strong understanding of fintech (e.g. acquiring, networks, point-of-sale), bonus points for knowing payments, especially the issuing side
  • Bachelor’s Degree preferred, or equivalent combination of education and experience

Perks

  • Rich suite of benefit plans; employee premiums paid 100%
  • Flexible Time Off 
  • Full paid Parental Leave
  • Pet insurance
  • 401k plan with a Company match
  • Competitive pay
  • Meaningful equity
  • $250 Monthly Stipend to cover: Cell phone, internet Connectivity & Commuting (3C)
  • Bi-annual “Hack Week” to support and reward innovation
  • Open, transparent culture that includes All Hands meetings, Lunch-and-Learns, all-company offsites, etc.
  • Access to corporate gym membership rates, other discounts and employee perks
  • Fully stocked kitchen, catered lunches twice a week, breakfast on Fridays and more!

As part of our dedication to the diversity of our workforce, Marqeta is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.