Sr. Director, Compliance

Position Summary

Marqeta is looking for a Sr. Director - Head of Customer Program Compliance with a passion for developing and implementing strong, efficient and scalable compliance programs. This is a highly cross-functional and strategic role reporting directly to Marqeta’s Chief Compliance Officer.  This role requires strong partnerships with key external partners such as our customers, banks, and service providers, as well as our internal partners including our Go To Market Business teams, Product Management, and Legal teams.  You will have the opportunity to design and implement a robust control environment that ensures compliance while supporting innovation.

The successful candidate is a highly experienced, motivated, and detail-oriented individual who can craft compelling narratives for Marqeta’s global compliance programs, understand the regulatory requirements across multiple products and jurisdictions, and work with control owners to monitor and test compliance with regulatory, contractual and network requirements.  You will develop appropriate policies and procedures to support the product vision of Marqeta and our customers, and work cross-functionally to drive unified messaging and positioning within the organization and with our partners.

What You'll Do

• Define, design and implement a robust control environment to ensure compliance with regulatory, contractual and network requirements
• Analyze data to understand the needs and challenges facing our bank partners and customers
• Engineer scalable processes to drive compliance across all customer programs, especially consumer programs
• Communicate with banks, partners and internal clients with the goal of driving compliant outcomes in a timely manner
• Manage the compliance testing and monitoring program to ensure ongoing compliance with program requirements
• Respond to changes in relevant laws, regulations, identifying impact across the enterprise, adjusting policy as necessary, and coordinating with relevant stakeholders to provide guidance on implementation
• Measure and communicate Key Performance Indicators (KPIs) and metrics to various levels of Leadership to enable risk-based strategic decision making

What We're Looking For

• 10+ years of experience in the payments industry, with emphasis on card related programs, technology and modern money movement;
• Knowledge of current and emerging payment systems, customer constructs, bank and network requirements;
• Knowledge of consumer protection regulations (Reg E, Reg Z, etc.), AML/BSA and sanctions requirements;
• Experience working directly with, or supporting internal control functions in technology, payments/banking;
• Attention to detail and the ability to prioritize and deliver in a fast paced and dynamic environment with a high degree of personal accountability, quality, accuracy, integrity and trust;
• Analytical and problem solving experience with a strong focus on quality assurance of output;
• Promoting a culture of accountability and early escalation of issues;
• Comfortable with current collaboration tools such as G Suite and Slack;
• High EQ and excellent written and oral communication skills;
• A good sense of humor.