Company

Open Positions

Be a part of the modern card issuing revolution

Platform Products
United States
Marqeta on the Forbes Fintech 50

Senior Product Manager, Processing

Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our open API provides unprecedented flexibility and control for industry-leading companies such as Uber, Coinbase, J.P.Morgan, and Block, to manage payment operations in real-time. 

Our team is a mix of industry experts and technology innovators who take a dynamic approach to solving challenging problems. Marqeta was named a 2022 Glassdoor Best Place to Work, highlighting our company culture and collaborative work environment. We are building a global team as diverse as the markets we serve and we’d love it if you joined us on our mission to change the way money moves. 

We’re a remote-first company. You have the choice to work from wherever you’re happiest and most productive, whether that’s from home, a co-working space, or one of our four global offices, depending on your location. It’s uncommon for candidates to match all job requirements, but if you’re not far off, we want to hear from you.

Position Summary

Join Marqeta’s core processing platform team and help us transform payments and help launch new products. Our system supports everything related to card issuance, transaction processing and supporting add-on services. Our modern platform and open API enables custom configurations of card product features that deliver the speed and agility that digital-first banks and fintechs need to diversify and scale in this dynamic sector. The team is looking for an innovative, experienced senior product manager with a passion for customer needs, a desire to develop and launch industry-leading innovative products, and an innate interest in financial technology. This person will be responsible for building one or more of our processing product capabilities, operations and onboarding of existing and new features and products within our core product offerings. Your passion and attention to detail will help identify and drive new capabilities to give more flexibility to our customers in the areas of card issuing and processing, platform scaling and other quality initiatives.  

You will be accountable for implementing a feedback loop with our customers to drive our prioritization and planning cycles. You will create business cases for potential features and initiatives to ensure that the team focuses on delivering maximum value on a short timeline. 

You will also generate support content like product usage and metrics for internal and external stakeholders to help explain the nuance of our systems and the insights we have gained from building our solutions. You will find opportunities to use streamlined processes, metrics, better tools, and more efficient ways of supporting product change and influencing the roadmap.

We strive to provide the most trusted and modern card issuing innovation. Make our card processing platform and our API products tech-forward, market leading and delightful. In this role, you will get a tremendous opportunity to grow into leading the success of our commercial card products across cross-cutting teams over time and significant autonomy to ship an incredibly high-impact series of products & features. 

What You’ll Do

  • Establish, drive and continuously improve processes that ensure our customers and customer-facing teams are informed of and well-prepared for product-driven changes. Use data and when missing, enable a data-driven decision-making process for making decisions and improving products.
  • Create and manage product strategies, roadmaps, project plans, and product specifications. Develop deep expertise on our product, market, and competitors.
  • You are a self-starter and are able to and fully expected to get your hands dirty, go get the data and build a narrative.
  • Data proficiency is critical, including but not limited to being proficient with data querying, analysis tools, and technologies (e.g. SQL, Looker, Tableau, Snowflake).
  • Assure that functional stakeholders are aligned on key objectives for product changes -- spanning partnerships with customer success, business development, legal, compliance, product marketing, customer service, finance, delivery, etc.
  • Help build operational playbooks that define how we launch various products, define the construct and get stakeholder + partner approvals, and how we proceed to migrate products from Experimentation (Alpha) > Launch (Beta) > Scale (General Availability).
  • Create feedback channels that ensure problem areas are identified during testing and in launching beta programs. 
  • Identify new metrics as the product develops, hypothesizing the right levers to measure and working with the data team to adjust as needed. Use metrics to communicate progress to leadership and executive teams. 
  • Be the voice of our customers during product development and performance tracking. Track and categorize customer escalation pain points from various sources (e.g. our customer’s servicing teams, our bank partners, and CRM ticketing platforms).
  • Collaborate with revenue, operations, and partnerships teams to gain inputs to assess market opportunity, customer demand, and impact, to build business cases, and drive the priority of product features.

What We’re Looking For

  • 6+ years experience as a product manager, product operations or equivalent experience successfully shipping or deploying payments products
  • Creative product thinker who loves collaborating across the company with engineering, analytics, marketing, design and sales
  • 3+ years of cross-functional project management and leadership experience
  • Ability to synthesize data from multiple data sources to inform and support critical decisions about the product strategy
  • Strong written and verbal communication skills with a talent for precise articulations of customer problems
  • Excellent technical acumen, curiosity, and familiarity with new technologies, API’s, programming languages, and databases
  • Experience building trusted partnerships with product and engineering teams
  • Experience with and strong ability to formulate and present analyses and business cases to both technical and non-technical stakeholders

 Nice-to-haves 

  • Experience building products within a cards / payments / ledger / regulatory environment.
  • Experience with product operation
  • Experience taking product from beta to general availability

Benefits and Perks

  • Flexible time off – take what you need
  • Retirement savings program with company contribution
  • Employee insurance premiums paid 100% + coverage for dependents and pets
  • Family forming benefits including fertility support and up to 20 weeks Parental Leave
  • Free therapy sessions, financial coaching, and a Wellness stipend
  • Monthly stipend to support our hybrid work model 
  • Equity in a publicly-traded company
  • Bi-annual “Hack Week” to support and reward innovation

Learn more about Marqeta on our Website, Twitter and LinkedIn.

As part of our dedication to the diversity of our workforce, Marqeta is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant on any legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Our Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.

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