Customer Success Manager (EU)

Position Summary

If you’re still reading, we assume that you’re excited about Marqeta’s innovative platform and have the right qualifications and drive to do what it takes to work with the top innovators in commerce and drive the next stage of our revenue growth! Your key role at Marqeta will be to manage a portfolio of our fast growing start-ups and innovators to support growth targets for Marqeta. The Customer Success team works closely with many groups in the organization, working as experts on Marqeta’s platform and trusted advisors to help our customers leverage our technology to drive growth. When you join the CS team as our business partner, you will lead the charge on initiatives such as helping a fast-growing start-up develop a B2B sales plan, partner with the card networks to develop channel strategies for your customers, provide in-depth analysis of volume trends to provide insight for new growth initiatives, or celebrate the launch of a key new product feature that you pushed forward. No day is the same in this role, as the Customer Success team is key to working across our partners, customers, and organization to drive innovation in the industry.

What You'll Do

This role performs a range of strategically essential activities - here are a few of them:

• Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general.
• Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges.
• Numbers Fanatic: When going after growth targets, you don’t sit around and wait for things to happen. You model, plan, and monitor a path to growth based on the right data.
• Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of the Customer Success team. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation.
• Quota Crusher: You love charting a path to aggressive growth targets and hitting them. Marqeta has an amazing platform and killer growth story. You want to help us get to the next level through crushing audacious goals.
• FinTech Expert: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space.

What We're Looking For

• 5+ years of experience in a customer-facing role responsible for revenue achievements in customer success, relationship management or account management
• Experience in payments or financial technology is essential, as is the ability to grasp complex products and articulate confidently to customers.
• Proven track record of achieving revenue and growth targets.
• Superior communication skills (interpersonal, verbal, presentation, written, email).
• Possess unique analytical skills, project management and creative problem-solving skills.
• Stellar ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organization.
• Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules.
• Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently.
• This role is responsible for managing our ‘Emerging’ segment of customers, an exciting portfolio of fin-tech start-ups and scale-ups with significant opportunity for growth
• Bachelor’s Degree preferred or equivalent combination of education and experience.