Company

Open Positions

Be a part of the modern card issuing revolution

Delivery Operations
United States
Marqeta on the Forbes Fintech 50

Integration Engineer

Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our open API provides unprecedented flexibility and control for industry-leading companies such as Uber, Coinbase, J.P.Morgan, and Block, to manage payment operations in real-time. 

Our team is a mix of industry experts and technology innovators who take a dynamic approach to solving challenging problems. Marqeta was named a 2022 Glassdoor Best Place to Work, highlighting our company culture and collaborative work environment. We are building a global team as diverse as the markets we serve and we’d love it if you joined us on our mission to change the way money moves. 

We’re a remote-first company. You have the choice to work from wherever you’re happiest and most productive, whether that’s from home, a co-working space, or one of our four global offices, depending on your location. It’s uncommon for candidates to match all job requirements, but if you’re not far off, we want to hear from you.

Position Summary

Your mission at Marqeta will be to serve as a trusted technical and payments advisor for Marqeta’s customers, digging in to provide solutions throughout the customer life cycle. 

You will be on the front line communicating directly with customers (particularly our customer’s developers), and you will partner with groups across the organization.

Our teams role:

  • Engage with customers: Our revenue & program management teams rely on us to ensure the key technical influencers at our customers and prospects deeply understand our technology, what makes it different and better than that of our competitors, and how to quickly get integrated and live.  
  • Balance the big picture & tiny details: We are empathetic, putting ourselves in the customer’s shoes and delivering strong recommendations to solve their problems. This requires zooming out to see the bigger picture, putting simple requests in context to highlight downstream impacts or “gotchas” before they occur… but also getting our hands dirty, performing precise, detailed tasks with little oversight to make sure the customer’s vision can become a reality.
  • Understand & evangelize the customer technical experience: As we work with cross-functional teams and a diverse array of customers, we have unparalleled insights on Marqeta’s technical capabilities, unique features, and benefits our platform offers. This includes sitting in on Product and Technology teams' regular meetings, and serving as a liaison and "voice of our customers" when engaging with those teams.

What You'll Do

  • Work collaboratively and serve as the customer’s primary technical point of contact as they integrate with our platform - guiding them through technical documentation and troubleshooting issues that arise during their implementation.
  • Partner with internal teams (Onboarding Project Managers, Risk & Compliance, Program Management, etc) to ensure the customer implementation is progressing smoothly.
  • Configure environments and controls
  • Document process, product, and industry learnings relentlessly to identify pain points and trends to help the team and organization grow and improve

What We're Looking For

  • 2-4 years of experience in a customer-facing role responsible for technical discussions in a sales engineering, implementation, or technical account management capacity
  • Experience working with APIs (you don’t need to be a developer but you must be comfortable discussing the ins and outs of our API)
  • Superior ability to communicate complex technical concepts clearly (verbally & in writing), tailoring recommendations based on customer needs and evolving offerings
  • Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules
  • Demonstrate a drive and ability to learn about the Marqeta platform and how it fits in the fintech landscape
  • Bonus points for knowing payments, especially the issuing side
  • Bachelor’s Degree preferred, or equivalent combination of education and experience

Nice-To-Haves

  • Experience with Postman, and Datadog are a plus. 

Benefits and Perks

  • Flexible time off – take what you need
  • Retirement savings program with company contribution
  • Employee insurance premiums paid 100% + coverage for dependents and pets
  • Family forming benefits including fertility support and up to 20 weeks Parental Leave
  • Free therapy sessions, financial coaching, and a Wellness stipend
  • Monthly stipend to support our hybrid work model 
  • Equity in a publicly-traded company
  • Bi-annual “Hack Week” to support and reward innovation

Learn more about Marqeta on our Website, Twitter and LinkedIn.

As part of our dedication to the diversity of our workforce, Marqeta is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant on any legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Our Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.

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