Interactive Voice Response (IVR)

Flexible and customizable IVR improves customer service while reducing costs.

Key Benefits of Interactive Voice Controls (IVR)

Automated Call Routing

Automatically distribute incoming calls with recorded digital voices from your preferred vendor. Choose standard call routing or route calls using customized scripts and business logic that matches your program configuration. Gain deeper insights into IVR usage and effectiveness.

Customer Service Efficiency Through IVR

Provide better customer support with IVR-driven card management. Improve customer service efficiency by supporting everything from activations to reporting lost or stolen cards, resetting PINs, and checking card balances.

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