Company

Open Positions

Be a part of the modern card issuing revolution

Product Management
Oakland, California
Marqeta on the Forbes Fintech 50

Sr. Technical Writer

Named as a Forbes Fintech 50 in 2019, Marqeta powers modern payment solutions for companies innovating new services and process flows in a digital world. Our platform, open API, and advanced analytics provide unprecedented control for companies to issue cards, authorize transactions and manage payment operations in real-time. 

We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards creativity and perseverance. 

Marqeta is proud of its Oakland roots and strives to build a global team as diverse as the markets we serve, staying true to our values to Connect the Customer, Find a Way, Make Simple, Take Risk and Build One Marqeta. We are not expecting any single candidate to meet all job requirements listed below, so please apply. It’s an exciting time to join Marqeta. As we grow, your career and opportunities will grow as well.

Position Summary

Marqeta was the first card issuer/processor to publish a fully documented API, and public documentation is an important part of our story and culture. Our documentation shows developers how to build, test, release, and monitor their integrations with the Marqeta platform. Decision makers use our documentation to understand how the platform’s features can enhance their businesses. 

You are a skilled technical writer who enjoys the challenge of transforming technical and business use cases into helpful documentation topics. As a Senior Technical Writer on the Developer Experience squad, you’ll partner with teams across Marqeta to create developer guides, API reference documentation, overviews, and tutorials to help developers use the Marqeta platform.

You’ll also recommend usability improvements to make it easier for developers to use our documentation, interfaces, and technical resources to achieve their business goals. 

Join our team and help us create the next generation of technical documentation at Marqeta!

Primary Responsibilities

  • Write clear, concise, and informative documentation to educate customers, partners, and prospects on Marqeta’s features and functionality.
  • Evaluate documentation tasks, analyze audience needs, and draft updates to customer-facing documentation.
  • Work closely with engineers, product managers, and other team members to collect source information, obtain technical reviews, and test functionality, as necessary.
  • Participate in team initiatives to establish style and process guidelines, provide input into tool and usability decisions, and contribute occasionally to internal documentation.

Requirements

  • Produce useful documentation that helps developers use Marqeta’s platform to enhance their businesses.
  • Analyze audience needs, plan documentation tasks, help design and organize the documentation set, and write and publish developer documentation.
  • Edit, clarify, and proofread documents written by engineers and product owners.
  • Work with engineers, product managers, UX, and other SMEs to understand use cases, get technical reviews, and demonstrate how to integrate with the Marqeta platform.
  • Participate in team initiatives to establish style and process guidelines, and provide input for tooling and usability decisions.

Perks 

  • Rich suite of benefit plans; employee premiums paid 100%
  • Generous Paid Time Off
  • Full paid Parental Leave
  • Pet insurance
  • 401k plan with a Company match
  • Competitive pay
  • Meaningful equity
  • Bi-annual “Hack Week” to support and reward innovation
  • Monthly commuter and parking subsidy
  • Open, transparent culture that includes All Hands meetings, Lunch-and-Learns, all-company offsites, etc.
  • Access to corporate gym membership rates, other discounts and employee perks
  • Fully stocked kitchen, catered lunches twice a week, breakfast on Fridays and more!

We are committed to an inclusive and diverse workplace. Marqeta is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.